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advanced levelCustomer Care Skills and Telephone Etiquette
3-4hrs
diplomaSales & Marketing
‘Customer service’ describes the guidance a business gives its customers. This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport with clients over the phone. Why should you provide great customer service? What is true customer loyalty? This customer care course answers such questions and improves your communication skills.
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Customer Care Skills and Telephone Etiquette
This free online customer service training course provides communication skills and explains telephone etiquette.
‘Customer service’ describes the guidance a business gives its customers. This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport with clients over the phone. Why should you provide great customer service? What is true customer loyalty? This customer care course answers such questions and improves your communication skills.
Course description
Course module
A short ad will play before each lesson.
Module 18 Lessons
Introduction to Customer Service
This module will begin by helping you analyse what is customer care. We will also find information on identifying proactive customer management. This module will look at why is greeting so critical. You will have answers to questions like: "What are some of the most important things to remember about greeting?" and "What Is Telephone Etiquette?"
1.Learning Outcomes
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2.Introduction to Customer Service
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3.Defusing Techniques and Customer Management
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4.Greeting and Customer Rapport
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5.Telephone Etiquette
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6.Distractions and Inbound/Outbound Calls
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7.Angry Customers, Transfering and Voicemail
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8.Lesson Summary
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Module 21 Lessons
Course assessment
INSIGHTS
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After digging around California’s website, I found that 59 people were laid off: 31 from Coursera’s Mountain View headquarters, and 28 from Udemy’s office in San Francisco. California only requires these notices for jobs in the state, so that isn’t the whole number.
Based on what the two compa
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Coursera Q4 2025: 197M Learners, ~$197M Revenue, ~$27M in Losses
On Feb 5, 2026, Coursera released its Q4 2025 results. It was the first report since announcing the Udemy merger, which Dhawal Shah, Class Central founder, recently analyzed (in 5000+ words!).
Coursera’s stock barely moved after the announcement and is currently at ~$6, down 87% from its opening day price in 2021. Here’s a quick review of its last 2025 quarter.
More Users, Struggling Segments
Coursera’s Q4 revenue was ~$197M, up 10% YoY, but growth has been flat since Q2.
Consumer revenue saw
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